Making a Complaint
If you are not happy with the manner in which your School or Local Authority has acted in relation to their policies or procedures, or any decisions that they have taken, then you are able to make a formal complaint.
also tagged as
Help with making a complaint to my school or local authority
The school must ensure that it follows the complaints procedure whether or not they are a maintained school or an independent school.
The majority of complaints can be resolved in an informal manner. However, if this is not possible then the school must ensure that if follows its own complaints procedures. There are still some school complaints procedures that do not meet the legal requirements and therefore it is important to seek expert legal advice if you are considering making a formal complaint to your child's school.
All Local Authority's also have a formal complaints procedure which normally consists of a three stage process. Formal complaints to Local Authority's are normally handled by their legal department and it is therefore always advisable to obtain legal advice before lodging a formal complaint.
Pricing
A highly professional & personalised service at an affordable price
We pride ourselves on providing clear information about our costs to our clients, and offer a range of fixed price services, tailored to meet your individual needs.
Tribunal Contract 'A'
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Appeal the refusal to undertake an EHCNA / issue an IDP
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First Tier Tribunal Appeals
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Education Tribunal Wales Appeals
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Appeal the refusal to issue an EHCP.
Straightforward
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Up to 5 hours
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School Admissions
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Fixed-Term & Permanent Exclusions
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Bullying at School
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EHCP / IDP Health Check
Tribunal Contract 'B'
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Appeal against contents of an EHCP – Sections B, F, & I
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Including extended appeals against Health and Social Care
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Disability Discrimination Appeals
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Appeals against IDP (Wales)
Transparent, open pricing
All tiers include 15 mins free advice to ascertain your best option and kick-start you toward a successful outcome.
Intermediate Contract
Providing legal advice for Annual Reviews, assisting with parental representations, preparing and revising EHCPs/IDPs, and representing clients through virtual meetings and phone calls.
What's included
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10 hours of advice, with reasonable overrun.
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Legal advice in relation to Annual Reviews.
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Parental Representations and preparation and re-writing of EHCP/IDP.
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Representation via virtual meetings & phone calls.